General Terms and Conditions

General Terms and Conditions (GTC)
Emoor Co., Ltd.

1. Scope of application
These General Terms and Conditions apply to all orders placed by consumers (§ 13 BGB) via our online shop.
Deviating terms and conditions of the customer shall not be recognized unless we expressly agree to their validity in writing.

2. Contractual Partner
The purchase contract is concluded with:
Emoor Co., Ltd.
Email: cs@emoor.co.jp

3. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.
By clicking on the “Buy” button, the customer submits a binding offer.
The contract is concluded as soon as we accept the order by sending a shipping confirmation by email.

4. Prices and shipping costs
All prices are final prices including statutory value added tax.
In addition to the prices quoted, shipping costs may apply, which will be shown during the ordering process.

5. Delivery
Delivery will be made to the delivery address specified by the customer.
The estimated delivery time is specified in the respective product offer.
If an item is permanently unavailable, we reserve the right to withdraw from the contract. Payments already made will be refunded immediately.

6. Payment methods
Credit card
PayPal
Other payment methods displayed in the shop

The charge will be made immediately after completion of the order.

7. Right of withdrawal
Consumers have a statutory right of withdrawal in accordance with our cancellation policy.
Details can be found in the separate cancellation policy.

8. Retention of title
The goods remain our property until full payment has been received (§ 449 BGB).

9. Warranty (liability for defects)
The statutory warranty provisions of §§ 437 ff. BGB apply.
Any warranty beyond this shall only apply if expressly stated in the shop.

10. Liability
We shall be liable without limitation for intent and gross negligence.
In cases of slight negligence, we shall only be liable for damages resulting from the breach of essential contractual obligations (cardinal obligations).
In this case, liability shall be limited to the foreseeable damage typical for this type of contract.
Liability for damages resulting from injury to life, limb, or health remains unaffected.

11. Data protection
Information on the processing of personal data can be found in our privacy policy in accordance with the GDPR.

12. Online dispute resolution
The European Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr/

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

13. Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.